We appreciate your interest in Fresenius Netcare GmbH (“Fresenius Netcare”). Protecting your privacy is important to us. We would like to inform you on how we collect personal data, what types of information we collect, and explain to you how that information is used.

We also inform you that our websites include links to external sites which are not covered by this Data Protection Statement. Also, some of our Fresenius subsidiaries’ local websites may include different data protection statements. Your visit to such websites is subject to the respective data protection statement.


The Controller responsible for the processing of your personal data in relation to the use of this website and its functionalities is:

Fresenius Netcare GmbH
Else-Kröner-Straße 1
61352 Bad Homburg
Phone: +49 6172 608 0
Email: service@fresenius-netcare.com

You can also reach out directly to our Data Protection Officer via:

Fresenius SE & Co. KGaA
Data Protection Officer
Else-Kröner-Straße 1
61352 Bad Homburg
Email: datenschutzbeauftragter@fresenius.com.

Processing of your personal data

We process your personal data for the following purposes and on the basis of the following legal bases:

When visiting our website

As with most websites, we collect data of your visit to our site. We do this in order to be able to present the website optimized to the device you are using and with all its functions or to store your preferences for your current or future browsing sessions. The following internet protocol data is routinely collected during visits to our websites: your IP address, the website that directed you to our site, the pages visited on our website, your web browser type, and the date and length of your visit. We process this data based on statutory provisions which allow the processing (1) because it is required to fulfil the agreement to provide the website to you (Art. 6 sec. 1 lit. b GDPR) and (2) we have a legitimate interest in ensuring the functionality and fault-free operation of our website and in being able to offer a service tailored to the user which is not overridden by your interests, rights and freedoms (Art. 6 sec. 1 lit. f GDPR).  We hold this information for a maximum of 1 month for the purpose of recognizing and pursuing misuse. Aside from this, we delete or anonymize these usage data, including the IP addresses, without undue delay as soon as they are no longer needed for the above mentioned purposes.

When you actively provide information when contacting us

We will collect and process data you actively provided to us for when contacting us by means of communication such as e-mail, telephone or mail. These data are processed under the legal basis of Art. 6 sec. 1 lit. f GDPR based on our legitimate interest in communicating with you and answer your inquiry, which is not overridden by your interests, rights or freedoms since you contacted us yourself. We will not use the information as a basis for contacting you further for marketing purposes, unless you have given us your explicit consent to do so. Your contact details will be stored for six months after the inquiry has been completed, in order to be able to react to follow up inquiries, if these arise. We may retain your contact details for a longer duration, if an applicable legal obligation exists.

Linking Social Networks

We have placed links to social networks on our homepage. No plug-ins are used for this, only a reference to the website of the respective social network is made. We do not collect any data and do not track whether and which network you use or prefer.

Fresenius Netcare has no influence on the extent or type of data processed by clicking on the link of the social network thereafter.  To learn more about the amount of personal data collected and processed, the purpose for which your data may be used, and your respective rights and configuration options to protect your privacy (including your right of revocation), please read the privacy policy of the respective social network.


Recipients of your personal data

In order to provide our website we make use of external service providers (“Processors”), such as hosting service providers, who thereby get access to your personal data. All Processors are carefully chosen by us and regularly checked. These processors may only process personal data for the purposes determined by us and may only process data in accordance with this Data Protection Statement and applicable data protection laws.

We store your data in cloud. This means that your personal data may be processed by cloud service providers like Microsoft and stored in different countries within the European Union. We require these providers to implement similar data protection measures as we take based upon contractual arrangements.

In case the further processing of your inquiry requires the transfer of your personal data to another entity of Fresenius located outside of the EU, we will contact you and ask for your approval prior to transferring your personal data.

We will not disclose your personal data to any governmental authority, unless required by law. Our employees, agencies, and retailers are obliged to respect the confidentiality and protection of your personal data.


Our website uses cookies. Cookies are small text files that are stored locally on your computer by your web browser. They do not harm your computer and do not contain malware.

What cookies do we use and why
Functional cookies

For a functioning and individualized browsing experience, we use so called "session cookies" which will help to identify you while using our website, in order to make the visit of our website more convenient. These "session cookies" will be deleted automatically and immediately after you close our website.

We use these cookies based on our legitimate interest to provide an optimized and functional website, which is not overridden by your interests, rights and freedoms, Art. 6 sec. 1 lit. f GDPR.

Your rights as a data subject

Right to access

You have the right to obtain from Fresenius Netcare confirmation as to whether or not personal data concerning you is being processed, and where that is the case, access to the personal data.

Right to rectification

You have the right to request from Fresenius Netcare the rectification of inaccurate personal data concerning you.

Right to erasure

You have the right to request from Fresenius Netcare the erasure of personal data concerning you under the prerequisites put up in Art. 17 GDPR. These prerequisites inter alia provide a right to erasure, if data is not necessary for the purpose it was collected for, in case of an unlawful processing of personal data, if the personal data have to be erased for compliance with a legal obligation in Union or Member State law to which Fresenius Netcare is subject, or if you have withdrawn your consent and there is no other legal ground for the processing.

Right to restriction of processing

You have the right to request from Fresenius Netcare the restriction of processing if the prerequisites of Art. 18 GDPR apply. This right exists inter alia, if the accuracy is contested by you, for a period enabling Fresenius Netcare to verify the accuracy of personal data, if the processing is unlawful and you contest erasure and demand restriction of their use instead.

Right to data portability

You have the right to receive your personal data, which you have provided to Fresenius Netcare, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without hindrance from Fresenius Netcare under the prerequisites of Art. 20 GDPR.

Right to object
You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you which is based on lit. e or lit. f of Art. 6 sec. 1 GDPR. In this case, Fresenius Netcare shall no longer process personal data unless it demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject or for the establishment, exercise or defence of legal claims.

To enforce the above rights, please contact us through the following communication channels:

Fresenius Netcare GmbH
Data Protection Advisor
Else-Kröner-Straße 1
61352 Bad Homburg
Email: dataprotection@fresenius-netcare.com

Right to lodge a complaint

You have the right to lodge a complaint with a responsible supervisory authority.

Our communications department or Data Protection Officer would be happy to answer any questions regarding our Data Protection Statement. Please refer to the contact information given above.

Fresenius Netcare GmbH
Else-Kröner-Straße 1
61352 Bad Homburg
Phone: +49 6172 608 0
Email: service@fresenius-netcare.com

Fresenius SE & Co. KGaA
Else-Kröner-Straße 1
61352 Bad Homburg v.d.H.
Email: datenschutzbeauftragter@fresenius.com