Quality management – the key to IT compliance

The quality of information technology services “Made by Fresenius Netcare” is an indication of the
satisfaction and corporate success of our customers around the world.

Achieving goals together in a global environment with different cultures is both our motivation and our task. Our quality policy isn’t focused solely on products but also on our customers, our employees, our processes and our business success.

We customize our services and projects to meet the high regulatory demands of our customers in the healthcare sector. Product quality, patient safety and data integrity are the focus of our efforts. To sustainably meet our high quality standards, we continuously improve within our certified quality management system (QM system).

This includes targeted measures for
  • the continued training of our employees
  • developing leadership qualifications
  • improving internal and Group-wide collaboration
  • creating and maintaining standards in organizational units
  • decisively developing all processes in the QM system

Internal and external audits help us to continuously adjust our processes to the changing conditions. We also expect our suppliers to maintain a QM system.

Our demand for quality even has a stamp of approval: Fresenius Netcare has been certified worldwide according to the DIN EN ISO 9001 norm since 2004.